At Urban E-Scooter, we strive to provide prompt and reliable shipping services to ensure your electric scooter reaches you in a timely manner. This Shipping Policy outlines the key details regarding shipping methods, delivery times, and related information:
- Shipping Destinations:
Please note that some restrictions or additional fees may apply depending on the destination. For specific shipping availability and details, please refer to the checkout page or contact our customer support team. - Order Processing Time:
Once your order is placed and payment is successfully processed, our team will begin processing your order. Order processing typically takes [number] business days before the electric scooter is ready for shipment. During peak seasons or promotional periods, processing times may be slightly longer. - Shipping Methods:
We work with reputable shipping carriers to ensure reliable and secure delivery of your electric scooter. The shipping method may vary depending on your location and the availability of carriers in your area. The available shipping methods will be displayed at the checkout page for you to select. - Estimated Delivery Time:
The estimated delivery time is dependent on the shipping method selected and your location. Once your order is shipped, you will receive a confirmation email containing tracking information. Please note that the estimated delivery time is an approximation and may be subject to delays caused by unforeseen circumstances or customs procedures. - Shipping Costs:
Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method. The shipping costs will be displayed during the checkout process before you confirm your order. Please ensure to review the shipping costs and any applicable fees before completing your purchase. - Customs and Import Duties:
For international shipments, please be aware that customs duties, taxes, and other import fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Customs policies vary by country, so we recommend contacting your local customs office for more information regarding applicable fees. - Shipment Tracking:
We provide shipment tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website or through the tracking portal provided. - Shipping Insurance:
We understand the importance of protecting your investment. To provide added peace of mind, we offer shipping insurance for your electric scooter. The insurance coverage and associated costs will be presented as an option during the checkout process. We recommend considering this additional protection for valuable orders. - Delivery Issues and Support:
In the event of any delivery issues, such as non-delivery, damaged packages, or other concerns, please contact our customer support team. We will work closely with you and the shipping carrier to resolve the issue and ensure your satisfaction.
If you have any questions or need further assistance regarding our Shipping Policy, please don’t hesitate to reach out to our customer support team. We are here to help make your shipping experience as smooth as possible.